Data protection - How we collect and use information


Privacy Statement

Field of application

This privacy statement explains users on the nature, scope and purpose of the collection and use of personal information through this website. The legal basis for data protection, see the Austrian Telecommunications Act (TKG) and the Data Protection Act (DSG).



Pursuant to Legislative Decree No. 196 of June 30, 2003 ("Code relating to the protection of personal data"), we would like to inform all users that the data they provide when making inquiries or reservations may be used for processing, advertising, and/or other activities of us in the tourism and hotel sector. The data are processed in written form and/or on magnetic media, electronic media and in compliance with all security measures guaranteeing their security and confidentiality. Verwöhnhotel Berghof is the responsible for data processing. Affected parties can check, correct, supplement, or delete their data at any time by writing to Verwöhnhotel Berghof, Alpendorf 1, A-5600 Sankt Johann in Pongau or to the following e-mail address


Why does Verwöhnhotel Berghof collect personal information?

Verwöhnhotel Berghof collects and uses your personal information in order to offer exceptional customer service, easy access to our website, and offer and provide optimal services. Furthermore, your personal information assists Verwöhnhotel Berghof in informing you about our newest products and special offers and to keep you informed about other developments that we feel may interest you.
If you not interested in our new developments and/or would not like to receive information about our new products and services, you can inform us at any time.


What data is collected?

There are many situations in which your personal information can help Verwöhnhotel Berghof provide better service. That is why, for example, you are asked to provide information when you start a transaction. Only information relevant to the current situation will be requested. Normally this includes name, billing address, telephone number, e-mail address, preferred method of contact, and/or credit card information. Additionally, Verwöhnhotel Berghof collects data for marketing research in order to better understand our clientele and offer appropriate services. Furthermore, Verwöhnhotel Berghof collects customer activity data from our website. On the basis of this information, Verwöhnhotel Berghof can assess which information is useful to our customers and which areas of our website and online services are of interest.


When does Verwöhnhotel Berghof share personal information?

Verwöhnhotel Berghof takes the protection of your personal information very seriously. Verwöhnhotel Berghof promises you, that your contact information is never sold or passed onto other vendors. In order to provide you with exceptional service, Verwöhnhotel Berghof may, under certain circumstances, give your information to legal individuals who are obligated to handle the information in accordance to the Privacy Statement. Under certain circumstances, it can be beneficial for Verwöhnhotel Berghof to provide other companies (who are strategic partners with, or employed by Verwöhnhotel Berghof) with certain information so that they can provide you with services and products in the name of Verwöhnhotel Berghof. These companies can help us to process information, take reservations and orders, deliver products, administer and maintain customer data, offer customer service, evaluate interest in our products and services, conduct customer research, or complete polls regarding customer satisfaction. These companies are obligated to handle your personal information in accordance with the Privacy Statement in order to protect personal privacy. Furthermore, Verwöhnhotel Berghof may be required by law or legal regulation to provide personal information.


How does Verwöhnhotel Berghof protect your personal information?

Verwöhnhotel Berghof takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, transmission, alteration, and deletion.
The website employs the industry-standard SSL (Secure Sockets Layer) encryption. Your personal information and credit card information required in internet transactions is thereby safeguarded.
You can also help us secure your information by following some simple steps. Change your password often using a combination of letters and numbers and make sure you are using a secured web browser.


Integrity of your personal information

Verwöhnhotel Berghof has taken security measures to ensure that your personal information for the intended purposes is correct, complete and up-to-date. Naturally, you have the right to access and change your information at any time. You can help us by making sure your contact information and default settings are correct, complete and up-to-date. You may also receive a copy of your personal information by contacting us at the e-mail address mentioned below.


Cookies and other technologies

This website uses cookies to enable all functionalities for best performance during your visit. Should you wish to decline persistent cookies to be sent to you, kindly adjust your computer accordingly. If you continue browsing the site, you are giving implied consent to the use of cookies on this website. See our Cookie Policy for details.


Our company-wide commitment to protecting your personal privacy

As was already mentioned, Verwöhnhotel Berghof takes your personal rights very seriously. So that the security of your personal information is ensured, all workers are given current instructions and the company takes strict security precautions to protect your personal information.
The website contains links to other companies. Verwöhnhotel Berghof is not responsible for their personal privacy guidelines. Verwöhnhotel Berghof recommends that you attain these companies' Privacy Statements.


Questions regarding personal privacy rights

If you have questions or concerns regarding the Privacy Statement, please feel free to contact us at the appropriate e-mail address (see above).
Naturally you can ask Verwöhnhotel Berghof which of your data is or has been collected, where the data was collected, how it is used, and if it was shared with another company. Additionally, you can correct false information or delete incorrectly processed data. The terms of the Personal Privacy Law apply.
Verwöhnhotel Berghof is authorised to change the Privacy Policy occasionally. If fundamental alterations are conducted, notification as well as the up-dated version will be published on our website.

Order processing

On the basis of a separate agreement on the processing of personal data, your data will be collected and processed by the company INCERT eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz as part of an order processing pursuant to Art. 28 DSGVO in accordance with the relevant legal requirements. As a processor in the case of support measures, Incert eTourism also has access to your data, but may only use them for support purposes and not for its own purposes.

Storage and deletion of data

After termination of the purchase or order process, the data stored with us after 14 days deleted in order to support any problems in the context of the order process. In the case of a contract, all data from the contractual relationship are stored until the tax retention period of 7 years.

The data name, address, ordered coupon, purchased goods and date of purchase are also stored until the expiration of the product liability (10 years) or until expiry of the consumer protection based on warranty and redemption period of coupons (30 years).

After declared opposition, the Verwöhnhotel Berghof will provide for the deletion of the data with itself and any third party, to whom the data were transmitted. Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.


Google Analytics

"This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").  Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.” Further information is available from:



You can subscribe to our newsletter via our website. For this, we need your e-mail address and your declaration that you agree to receive the newsletter and agree to our privacy policy.
As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm your registration (double-opt-in function)
You can cancel the newsletter at any time by unsubscribing directly from the newsletter or by sending your cancellation to the following e-mail address: We will immediately delete the data in connection with the newsletter dispatch.



This website uses different plugins from Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA). These plugins are marked with the word "Facebook" or appear as a blue "F", the Facebook symbol. By calling up this website, a connection to Facebook's servers is made through the Facebook plugins. Data will be delivered. To prevent personal information from being delivered to Facebook, please logout of Facebook while visiting our website. Staying logged into Facebook allows information about your visit on this website to be transferred directly to your Facebook account. When interacting with the functions of these plugins, for example clicking the "Like" button, the information from your browser will be sent directly to Facebook and saved there. Further processing of this information rests on Facebook. Please read Facebook's privacy policy for their conditions and setting preferences.


Google +1

This website uses "+1" Social plug-ins (plug-ins) from the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. The plug-ins are marked with a "+1" on a white or coloured background. When you visit a web page on our website containing such a plug-in, your browser makes a direct connection to the server of Google. Through the integration of the "+1" plug-ins, Google receives user information on the corresponding website (including your IP address), sending it directly from your browser and storing this on Google. For the purpose and scope of this data collection, further processing and use of data by Google, and your rights in this respect and settings taken to protect your privacy please refer to the privacy policies of Google +1. If you do not wish Google to collect information about you via our website, you must log out from Google before you visit our website.



The Verwöhnhotel Berghof uses the services of YouTube to embed videos. Details on the handling of personal data by Youtube and related rights can be found in the privacy policy of Youtube:



Our website uses the "tweet" button from the social network Twitter, run by Twitter Inc., 750 Folsom Street, Suite 600, San Francisco, CA 94107, United States ("Twitter"). The button is indicated by a dark blue bird on a light blue background. When you access a page from our website which contains such a button, your browser establishes a direct link with the Twitter servers. The content of the tweet button is transmitted directly to your browser by Twitter and is then integrated with your Twitter messages. We therefore have no influence over the volume of data which Twitter collects with this button, but we assume that your IP address is collected. To learn more about the purpose and scope of data collection and the processing and use of this data by Twitter, as well as your rights in this respect and the settings options for protecting your privacy, please see Twitter’s privacy policy: If you are a member of Twitter and do not want Twitter to collect data about you via our website and link this with your membership data saved by Twitter, you must log out of Twitter before visiting our website.



On our website plugins of the social network Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA are integrated. You recognize the Pinterest plugin on the "Pin it" button on our page. If you click on the Pinterest "Pin it" button while you are logged into your Pinterest account, you can link the content of our pages on your Pinterest profile. This allows Pinterest to assign your visit to our site with your user account. We point out that we, as the provider of the sites, have no knowledge about the content of the transmitted data and the usage of them through Pinterest. More information about the Data Protection Statement of Pinterest.



For the representation and archiving of picture and photo material we use the services of Flickr. For details on how Flickr handles personal information and related rights, see Flickr's privacy policy: